At CandidVector, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or a digital course might not be what you were looking for. This Refund Policy outlines the conditions and procedures for requesting refunds for products and services purchased from CandidVector.
1. General Refund Policy
Our refund policy varies depending on the type of product or service purchased:
- Physical Products: Eligible for refunds within 30 days of delivery
- Digital Products: Eligible for refunds within 14 days of purchase
- Online Courses: Eligible for refunds within 14 days of purchase, provided less than 30% of the course has been accessed
- Subscription Services: Prorated refunds may be available for the unused portion of your current billing cycle
2. Physical Products Refund Conditions
2.1 Eligibility Criteria
To be eligible for a refund on physical products, the following conditions must be met:
- The return request must be initiated within 30 days of the delivery date
- The product must be in its original condition, unused, and with all original packaging
- All tags, labels, and accessories must be intact and included
- You must provide proof of purchase (order number, receipt, or confirmation email)
2.2 Non-Refundable Items
The following physical items are not eligible for refunds:
- Products that have been used, opened, or show signs of wear
- Sealed beauty products that have been opened (for hygiene reasons)
- Products marked as "Final Sale" or "Non-Returnable" at the time of purchase
- Gift cards
2.3 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as you receiving an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for your protection, as we cannot be responsible for items lost or damaged during return shipping.
2.4 Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt. We may request photos of the damaged item and packaging to process your claim. For damaged or defective items, we will cover the return shipping costs and send a replacement or issue a full refund.
3. Digital Products and Online Courses
3.1 Digital Products Refund Conditions
For digital products (e-books, templates, digital tools, etc.):
- Refund requests must be submitted within 14 days of purchase
- You must provide a valid reason for the refund request
- Once a refund is issued, your access to the digital product will be revoked
3.2 Online Courses Refund Conditions
For online courses and educational content:
- Refund requests must be submitted within 14 days of purchase
- You must have completed less than 30% of the course content
- You must provide specific feedback about why the course did not meet your expectations
- Once a refund is issued, your access to the course will be revoked
3.3 Non-Refundable Digital Items
The following digital products and services are not eligible for refunds:
- Digital products that have been downloaded, accessed, or used extensively
- Online courses where more than 30% of the content has been accessed
- Products clearly marked as "Non-Refundable" at the time of purchase
- Custom or personalized digital products created specifically for you
4. Subscription Services
4.1 Subscription Refund Policy
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting customer service
- For monthly subscriptions, cancellations will take effect at the end of the current billing cycle
- For annual subscriptions, you may be eligible for a prorated refund of the unused portion if you cancel within 14 days of the most recent renewal date
- No refunds will be issued for past billing cycles
4.2 Free Trial Conversions
If you signed up for a subscription through a free trial:
- You will not be charged if you cancel before the free trial period ends
- If you forget to cancel and are charged for the first billing cycle, you may request a refund within 48 hours of being charged
5. Refund Process
5.1 How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer service team at [email protected] or through our Contact Form
- Include your order number, the date of purchase, and the product(s) you wish to return
- Provide a clear reason for your refund request
- For physical products, wait for our return authorization and shipping instructions before sending the item back
5.2 Required Information
Please include the following information in your refund request:
- Your full name and email address used for the purchase
- Order number or transaction ID
- Product name and purchase date
- Reason for the refund request
- For physical products, photos if the item is damaged or defective
5.3 Processing Timeline
Once we receive your refund request:
- Digital product refunds are typically processed within 3-5 business days
- For physical products, refunds are processed within 5-10 business days after we receive and inspect the returned item
- The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days)
5.4 Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/debit card payments will be refunded to the same card
- PayPal payments will be refunded to your PayPal account
- Other payment methods will be refunded as appropriate or as store credit if the original payment method cannot be refunded
6. Exceptions and Special Circumstances
6.1 Promotional Items and Discounts
For items purchased with a promotional discount:
- If returning one item from a multi-item discount promotion, the discount may be adjusted proportionally
- Items received as free gifts with purchases must be returned if the qualifying purchase is returned
6.2 Canceled Orders
If we cancel your order due to unavailability of a product or other reasons:
- You will receive a full refund for the canceled items
- We will notify you via email when the refund has been processed
6.3 Special Offers and Limited Editions
Products marked as "Limited Edition," "Special Offer," or "Final Sale" may have different refund policies, which will be clearly stated on the product page at the time of purchase.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.
